Curious, when I returned an item, the existing line still showed on my account until they process the return. Was your Home Internet line showing this whole time? TMO really should allow in-store returns otherwise just be ‘online only’ and lose customers. As a future advice, make sure you go to a UPS store so you get a receipt and do not use a drop box. Also, you could track the shipment while in transit. I always get nervous when items are in transit. You never know what would happen in between. normally i would do that but i live in a town of 900 people and the nearest UPS store is 2 hours away. Our local pharmacy offers ups pick ups and I’ve utilized their service countless times without issue
The same thing happened to me with the home Internet, free trial. I return device and wasn’t notified that T mobile never received it until six months after I returned it via UPS. T-Mobile will not budge and are persistent that I will have to pay this bill. I will not pay this bill and if I have to take it through litigation, I will I just filed a complaint with the BBB and the FCC so congratulations T-Mobile. Not only did you within two years have your systems hacked affecting millions of customers. You have also affected customers at a personal level. And because of the situation, my parents, my brother, my sister-in-law and I have all canceled our plans over one device. I’m not a businessman, but I can assuredly comment that this is not how you run a business. Keep it up T-Mobile, and you’re obviously more interested in losing business, then gaining business so I would love to see next year‘s quarterly earnings. PS your customer service representatives are the most inconsiderate, ru
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