It’s been 3 ½ weeks with no service at our home now. The latest stories: they’ve either repurposed our tower for Sprint or decommissioned the tower completely. There is no timeline to restore service to our area. T-mobile did offer a “repeater” device that requires use of home WiFi to work. Unfortunately we depended on T-mobile for our home internet also. My last conversation with a 2nd level tech I was told T-mobile desires to retain me as a customer but they are “leaving it to my discretion”. I know there are directional antenna and booster / amplifier setups that could work, but they are not helping me with this so I guess what they mean is: “We want your money but we aren’t going to do anything more to help you.” Unbelievably sad customer service.
Don’t know area you live, but same thing happened to us in SW WA. One phone quit working and other phone & hotspot barely had connection Oct.31st, I called customer service and they reset our devices after which all became completely bricked and still are not working. T-Mobile “Experts” give various excuses, “need to reset our devices” (done several times to no avail), “need to reset the signal on their tower” (done several times - 1st time bricked last 2 devices that were sort of working), “bad SIM card” (changed with no improvement), “weather damage to tower to be repaired in 3 days” (almost 2 weeks ago), “we live in a poor reception area so this is to be expected” (worked until now), “upgrade work on tower will be complete in 2 days” (over a week ago), “building out system 1st quarter of next year”...am I supposed to wait? “Building out system in 2026”...are you serious???? “You might consider porting your numbers to another carrier” ...believe me I’m considering this. Our
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