Still not fixed as of July 19th, 2023. I last heard from a T-Mobile representative named Kirsten Hartford on March 24, 2023 with the message below. I don’t think any “engineer” is looking at this “bug”. They should be embarrassed. I was a software engineer myself. I’m thinking about offering a cash reward for the T-Mobile employee who can fix this.Good morning, Mr. Hall. I see the issue with the system reporting smartphone mobile hotspot/tethering usage when you are letting us know there has never been that use, has been an ongoing concern for several months. This has led to you reaching out on multiple dates. I am already up to speed on the issue and all steps we have taken so far. While the reporting is not service impacting, I can appreciate your desire for the usage records to reflect properly. I want that reflecting properly too. I have sent this issue with all information and all prior tickets filed to our highest support teams. I don’t want you to have to spend more of your
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.