You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help. Yeah this make sense. Thanks for all your info.
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. I am not int he return period. thats the problem. Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue. I questioned on T-Mobile help page on twitter
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. I am not int he return period. thats the problem. Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue. I am on a payment plan with AT&T and i can ready to pay full pending payment to keep it clear. My first month is due in another 20 days so i am planned to pay all the pending amount. However i am afraid even after the payment how this phone is going to be unlocked by the TMobile
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period. I am not int he return period. thats the problem.
Is there someone from TMobile Account & service side here in this forum who can help me?
Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL “unlocked” phones that lock to the first sim card carrier. https://discussions.apple.com/thread/254042796 https://swappa.com/faq/answer/us-reseller-flex-policy I purchased it from walmart.com AT&T Ys that is what the policy is for. Walmart carriers Reseller Flex devices. You need to talk to T-Mobile T-Force with your receipt and they'll confirm it is tied to T-Mobile and then they'll put the IMEI in their database to unlock it. Without doing that it'll forever be locked to T-Mobile. Yes i have given all proofs physically at the TMobile store and they confirmed to TMobile customer care to white list the IMEI but since i dont have the TMobile account each time i call them they are creating new request (which is not referred when i call next time) and it is in not resolved status forever.
Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL “unlocked” phones that lock to the first sim card carrier. https://discussions.apple.com/thread/254042796 https://swappa.com/faq/answer/us-reseller-flex-policy I purchased it from walmart.com AT&T
I purchased this phone from walmart.com AT&T
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