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Like so many others the same exact thing happened to me. Tmobile let an unauthorized user who didnt have my device, or my pin, or a valid matching picture ID (all of which Tmobile had on file to use to verify the port request) and still approved the port being requested from 2500 miles away from where I live. Imagine all those red flags and they still let it go through. After the fact they blamed the thief, Coinbase who the thief reset my psswd using device they gave them before converting and transferring all the assets in the account, and even me, and they still do to this day as we sit in arbitration 18 months later. Researching my case they have known this was an issue for many years, proven by what I mention below, and the fact they have something in their eula specifically about it and crypto. Rather than address it they would prefer to pass the losses on to their customers which is proven by their actions. What modern feat of technology was needed to stop my sim swap? Something
This is why I’ve been advised to record completely non nonsensical answers to security questions (I have to write them down so I don’t forget them) and passwords generated by computer. It’s about all you can do, like locking your door, make it so hard to hack you that they move on to the next one... All that wasted time on your end makes no difference at all when tmobile hands out those keys to your front door. I had a password that was 30 characters long with numbers, symbols and caps and in the end it was all just needless hassle for me as the thief simply resets your password after being handed your account on a device they control.This crime involves the thief just telling the Tmobile rep their phone got broken. I have records for my sim swap showing that is ALL they did, say the phone was broken. The csr then bypassed all other security and transferred my service to that thief and their new device. If you really want to protect yourself then leave Tmobile for a company that act
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