Replies posted by Hodgeslangdon

4 Replies

S
SCOLCLASSFirst activity
asked in Accounts & Services

USAGE DETAILS NOT UPDATED

My usage nor Digits has updated since my last cycle Jan 28th 2023.  I called and was told they were working on some technical issues and to check it in a few days.  A week later and it still is not updated.  Anyone else had that problem?  Same issue with me

129
R
1 month ago
I
Iggles333First activity
asked in Accounts & Services

Usage Overview not updating

I’ve had no updates since February 4th.  Two days ago, I went on tmobile’s facebook page and private messaged them.  I was told it was a system wide problem they were working on.  Maybe I shouldn’t have been so polite and not used private message and just complained on facebook.  I think they should give all their subscribers a credit, since we aren’t getting the services we are paying for. 10.00 a month credit.

47
H
Community Manager
1 year ago
I
Iggles333First activity
asked in Accounts & Services

Usage Overview not updating

My usage information has not updated in 2 weeks.  Is there something wrong with the feature? It has been two weeks now since usage details have updated. Not a good way to do business.  I have the same thing going on!

47
H
Community Manager
1 year ago
I
Iggles333First activity
asked in Accounts & Services

Usage Overview not updating

I amhaving the same problem called three times and created tickets and they said the would call me back no call.  Frustrating they need to fix it since it is happening to a lot of people.  It is a glitch in the system I believe. 

47
H
Community Manager
1 year ago
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