I have the new 5G T-Mobile Home Internet Gateway hooked to a TP-Link Deco M5 mesh system. The mesh system has been working fine with an xFinity modem for years. The T-Mobile Gateway/Deco M5 system appears to work fine for all things Wi-Fi EXCEPT I can’t make or receive Wi-Fi calls on my T-Mobile handsets (iPhones). The Deco M5 system (and another Deco M9 system in another home) have always worked fine for Wi-Fi calling. I’ve been working with tech support off and on for a month and they haven’t been able to identify the problem or come up with a fix. Any suggestions? Just based on the timing of your post I’m guessing you have the Sagemcom gateway and if you check out this thread you’ll see that you shouldn’t have this issue much longer once the new firmware is pushed to your gateway. Unfortunately there were issues with this firmware version bricking a ton of devices so I’m not sure when TMo will begin pushing it out again (or if they will just release a newer version once they fi
Can’t believe my luck…I guess I’m never getting WiFi calling 💀https://www.tmonews.com/2023/02/modem-update-bricks-more-than-30k-t-mobile-home-internet-devices/?amp=1
Sadly no dice on the factory reset...I even left it for a few hours while I went out to dinner before going through the setup on the app. Looks like the only way to get the update is to patiently wait or get on the phone and hope you get a rep that’s willing to manually push the update to your gateway.
So like most everyone else I’ve just been living with wifi calling disabled using the Sagemcom gateway, but seeing some hope show up here is amazing. If I factory reset my gateway and then let it do its normal set up any chance that would trigger the firmware upgrade? Trying to avoid calling in and spending that much time on the phone to get it updated but checking now I’m still on 1.1.52
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.