Well I got lucky this morning! Called in at 6:55amPST, message said there's a 5 minute hold so I opted for the call back which came instantaneously, and got a very competent rep named Spencer based out of the Idaho office. Poor guy, I couldn’t help my self but to unload some of my frustration with the Philippine office, which he BTW is hearing a lot. He said they dump over to the outsource office when they’re overflowing….to which I kindly answered that I’d rather be on hold for an hour, or get a call back in however long it takes from a US rep, because the Philippine route is just smoke up my proverbial skirt, and I’ll have to call back to fix things anyway. I know well that that my conversation with Spences will probably die with Spencer as I doubt he has any say in the matter, but A. It made me feel better, and B. Maybe just maaaaybe the call was reviewed by someone who can influence policy….Doubtful. Best part of this morning was that my issue was finally resolved right there
I remember back in the 90s Sprint had the absolute worst group of idiots working customer service. It cost them dearly as everyone jumped ship. Now Tmo is doing the same crap. If you're lucky enough to get a US based expert when you call, stuff gets done immediately and with no errors. If however you get the Philippine, just hang up and call again. It's what I used to do with Sprint also....just hung up until the person answering didn't sound like they were talking from a jail cell. Tmo is crazy inexpensive and so I guess unless I'm willing to pay the Verizon tax, I'll just keep calling back until a US "expert" answers. Everything has a price.
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