Been a customer over 16 yrs. . It is A JOKE 30 CALLS. Each one went.overseas. Each call took well over an hour or 2 and both the agent and the supervisor were based in the Phillipines No training Hard to understand Waste time. Going jn circles Agents and supervisors reading a script of: I understand. Bear with me So sorry. We are help to solve. Thank you for your patience Give me a chance Followed by long hold. Back to the same script. Zilch nothing gets done and then they say they will accelerate the ticket and you will get a call back next day. So the Next day at the end if the night you call and the same thing happens . We now are in our 6 night doing the same … Disgraceful . Past 2 years noticed T- Mobile does something unethical and completely illegal. If you purchase your phone unlocked not from them but when you register it on one of yourT- Mobile lines, even though they have the EMi # and you take the phone to a T-mobile store for SiM and registeration. . Later
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