Still losing internet randomly and having to reboot the gateway several times in several hours. Get the same response from T-Mobile….working on updates to the system serving me and give it a week or two. This has gone on far too long but the problem is there are no other providers apparently without going using a satellite dish for Internet. I have read too many reviews concerning satellite internet that I don’t want to get involved in an even more expensive service with just as many issues. I have tried everything T-Mobile has suggested including setting the gateway to 2.4 Ghz to keep it from trying to switch from 4G LTE to 5G and that doesn’t solve the issue either. Support can’t seem to understand that the issue is not my Gateway location as the signal is the same db all around the outside of my home. It worked great for about 6 months but is terrible now due to the number of times a day I have to reboot the gateway and also am disconnected in the middle of doing something and
Well, changing the device to 2.4 Ghz helped some but still getting disconnected from internet...still seeing the signal drop to nothing from time to time and only 2 bars most of the time. Even though the device shows 2 bars, and connected it still has to be rebooted to get internet service back.
Decided the continual disconnecting of Internet has something to do with the dual band tower so, since all of my connected devices show to be 2.4 Ghz except my Samsung Phone, I set the Modem to 2.4 Ghz That was about 6 hours ago and so far no loss of internet signal thus far. I suspect that there is a software problem which causes a disconnect when using the dual band and a stronger signal comes in on one band or the other causing it to lose connection when switching to the band with the stronger signal?.
Today I used the T-Mobile Internet APP and set the frequency to 2.4 Ghz to try and see if that would fix the constant disconnection issues, as the coverage map shows me to be on the very edge of the 5G service coverage. All of my devices still show as connected so they are all on the 2.4 Ghz band anyway. Will just have to wait and see if this solves the problem. Speed test shows 12.17 download and 5.86 upload with tower still showing 2 bars for signal strength. When I contacted T-Mobile support at my first posting 20 days ago, I was told they were working on upgrades to the system in my area and to give it 2 weeks which I have done but no change in signal strength. Also, I have tried putting a fan under the tower and have also checked outside for signal strength and signal is still in the -114 db range to no signal all over at locations all around my home although the map shows good 4g LTE coverage and on the very edge of coverage for 5G..
Same issue here. Was working fine up until about 2 weeks ago. Now the signal is down to 2 bars and weak and keeps disconnecting from the server constantly. Can be working on something and then no internet connection. T-Mobile Tech said it shows they are working on upgrades in the area and to give it a couple of weeks…..my T-Mobile phone is not having any issues….just the internet. I have checked the signal outside all around my home and the signal shows to be -114 dBm and down to no signal at all and constantly going up & down in strength. One would think they would be able to tell you if they were having issues due to the Tornado which damaged an area in Sherwood, AR off Kiehl Ave as that seems to be the closest cell tower from what I can find out.
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