Two lines in my account could not receive SMS from websites, the other 2 could. After an hour on the phone with tech support, and continual denials that those 2 lines had shortcode blocks, they finally discovered they did have shortcode blocks. He said they had to go in via some backdoor to discover the secret/hidden shortcode blocks and remove them, that’s why they were denying they existed at first. Anyway now SMS works on all 4 lines.
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