I was having this issue and they even sent me out a watch that was less than what i paid for because they didnt have a replacement in my size The fix For me it was saying no mobile network, attach to bluetooth, sims not working She had me go into srtting give her eid, iccid, and the other numbers she reset my sims fixed one of my numbers also looked at the old watch and seen that a old account was still on and once she fixed evetything i shut off bluetooth and wifi on the watch and now at the top i see standalone
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