Same issue for me. Went to store, they wouldn’t take the router “without a receipt”. I don’t see an email from tmobile from after I setup service; so, I left. I called tmobile and they said they would keep the service on for the rest of the month so that I could “avoid proration” which makes no sense. I don’t care much about paying to the end of the month; so I let that part go. They told me to return the router to the store, and I told them I was already turned away by the store; so, they said I’d get a text with a return label. No Text. Now when I login to tmobile.com, looks like I still have an account.
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