I am currently dealing with this exact issue. I have verified from my bank the transaction. They verified it. I had reminded my bank their responsibilities. They were able to provide that the transactions that I transact with tmobile, those payments go to an account labeled TBA. But the stolen amount was sent to an account labled tmobilehandset. But the account is still tmobile. And are responsible. Regardless of there inability to find the transaction. I have provided them with the information needed to properly follow the theft. But still refuse to hear me out and have someone who has the access to go I to tmobiles payment logs, find the payment accounts tmobile use, do not look at the account that our funds go into by protocol for purchases or bills. But find the other accounts, and search for the time and date I provided with the amount taken, and look at the logged files that carries the information to hold the person responsible that is doing this. They are still refusing to hear
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