Been a customer since 2002 (Sprint). Upgraded phone and gave mobile internet promotion a try. Decided against it, returned the box and was assured bill would be as before. Of course, it wasn't and now I have to go to T-Mobile tomorrow to have the same people "fix" the problem I was assured would not happen. There is no doubt in my mind that the folks at the location did what they were supposed to originally but I am also certain that this type of thing is not a glitch but a feature of how T-Mobile does business. All it takes is a few customers who aren't on top of their bills to collect an enormous amount of revenue in meantime before, if ever, errors are caught. Errors which, if you have noticed, never go in the other direction.
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