@tomwil i have the same issue I traded in my iphone SE and they confirmed they received it. My iphone was in great condition thankfully i have video and pictures before i mail it to tmobile. Now I called them after few tries over the past 6 months and they tell me your device was wet and we detected liquid so we cant give you a trade in amount of $250!!!!! I submitted a report and scheduled a call with a coach ( senior manager). This is ridiculous and I will switch carrier if they want to do this fraud.
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