I just received an additional 288 dollars to my account after activating three phones for 50 dollars each for thirty days in Europe. Talked to a supervisor, who told that these were “roaming costs”. We stayed within the data limit, but obviously roamed on other providers in Europe. They offered a fifty percent discount on the extra fees, claiming that I added an additional data package after we returned to the US.This is fraud. It seems impossible to speak to someone who really has the authority to look into these charges and refund these fees. Moreover, now that T-Mobile is no longer accepting credit cards for payment, time to look for another provider. Suggestions, please…..
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