We want everyone to have full confidence when signing up for services or getting new equipment. This does not happen when you have a situation like yours. The transcript of the conversation is not something that we are able to send to anyone, but it is really important for us to take every opportunity to make things right. When you spoke with the person over the phone, they should have made sure that the situation was corrected and that feedback was provided to prevent this situation from happening again. Since they spoke with the person from the store already, it sounds like that happened right away. It is great that you were able to connect to both the person on the phone and the store rep! It’s not great and it’s not unique. I’ve been trying for two months to get a situation resolved in which I was told something by sales and it wasn’t followed through with. I’ve kept my own notes on each call and yet, no one is consistent. I was told that the calls would be reviewed weeks ago a
I’ve been calling for 2 months because of this. I was supposed to get a full account credit from device trade in. I got credits for 5 of the 6 devices and no one can answer what happened to the 6th. I’m now just trying to use the remaining credit on the to pay off the device portion I haven’t paid. This has taken a week with no resolution.Same experience. I have notes of each call and what they said they’d be doing. No one calls back. No one follows up and nothing gets done.I’m going to park my car in front of their stores with a sign that says talk to me about my Tmobile experience.
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