And I will be doing a Google review letting everyone know not to get y’all service
And y’all app sucks keeps trying to log me out while I’m in a conversation I see the games y’all are playing
Y’all chat services needs to do better and they way yall verify is crazy after I give my SSN number I should have to give a 6 digit code that I no nothing about…I got my name email SSN number even the order number and account number why is it so hard to cancel???? Y’all really try to drag this out for another bill I don’t want yall service at all so take it away cuz I’m not paying another bill if I’m not using it
Oh and forgot to mention when I did call in the rep was rude and didn’t want me to speak with his manager even hung up on me so I will not be returning to t-mobile ever
I have been trying to cancel my Wi-Fi for weeks the chat people take forever to get back to you and when I called in I was on hold for over 30 mins then I even tried to go to the store to return the devil and they told me I needed a box because of a number on it…why would I keep a box and why didn’t I know want it..they told me I needed to call in now I’m in another chat and they are dragging the situation all I want to do is cancel it seems like you customer service is trained to prolong the process on purpose that’s not right like y’all trying to get at least on more bill out it should not be this hard to cancel service everyone else I could just drop it off at a store but y’all want be to do half flips on something I’m not even using any more
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