This is a scam and they do it to a lot of people if you search this community. I had the same thing happen but I originally agreed to the promotion in October 2022. Its know May 2023 and I have been told that my plan was not eligible for the promotion and there is nothing they can do. At the moment I am stuck paying the full pricing of 3 phones that I was would never agreed too. Its a SCAM! If they have not applied the promotion yet, it will never be applied. Same exact thing happened to me. I filed a complaint on FCC and they straight out lied and denied about the situation. I have all the screenshots right from where I was offered a promo deal. You just can't trust Tmobile nowadays! They need the be held accountable for scamming people! What frustrates me the most is the time I spent trying to solve this issue and nothing gets resolved!
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