Having the same problem. Still not resolved. Unbelievable .
My son’s phone was just exchanged by Apple. T-Mobile can’t activate the new phone. We have tried 8 different SIM cards plus e-SIM at 3 different T-Mobile stores. Everything looks OK with the account. Our other 3 phones on the account are working fine. Nobody can figure out what is wrong. If we try the SIM in a different device it doesn’t work either. Plus Apple ran diagnostics on the new phone and they said everything is OK. The message we receive when attempting to place a call is “You’re being routed to T-Mobile. It looks like you are trying to use a device that doesn’t have an active SIM card.” But the store confirms they activated the SIM card every time. I’ve spent a total of 5 hours in 3 different T-Mobile stores over the weekend. Nobody ever saw this happen before and they don’t know what to do. The tech support that the T-Mobile employees from the store called didn’t have a clue either. If this isn’t resolved in the next day or two I will have to leave T-Mobile after al
I spent two hours in the Apple Store today with 5 different Reps trying to get my new phone activated. They sent me to a T Mobile store where they tried twice activating the phone with 2 different SIM cards. I was on the phone with technical support for over an hour. I spent a total of 6 hours trying to resolve the problem and it is still not resolved. The Technical Support person told me that all she could do is open up a ticket and it could take 3-5 business for it to be resolved. I’m speechless. I NEVER had this problem before Sprint and T Mobile merged.
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