I thought the issue was resolved and yesterday evening I tried to call my wife and immediately got the message that she could not receive calls. Seriously considering dumping T-mobile now.
So I was curious and checked all of the lines under my account, after being assured all family allowances were disabled, but that turned out to be incorrect. There was web filtering still on on one of my lines. I disabled that re-added back Netflix and made some test calls to one of the numbers I couldn’t called before and so far so good. I used to be a big advocate for T-Mobile but after this I’m more reluctant.
Also hard to think this thread was started 5 years ago and still an issue. I told the T-Mobile tech about this thread.
My iphone is esim and my sons and wife’s iPhones are physical sim. I was able to call out and receive calls no issues. Any relation to physical vs esim? Now that I’ve cancelled Netflix I guess I have to pay out of pocket or cancel outright. It’s very inconvenient to have a phone service that is not dependable.
Still having the issue whenever I add Netflix back.I’ve been dealing with this issue on my wife’s phone for many months, if I call it says something like the person you are dialing cannot accept calls and when she called out, you cannot make calls at this time. I discovered my son’s phone was doing the same thing. It wasn’t until I found this forum post and seeing to remove Netflix that it solves the issue. I added it back, turned off all family allowance settings and I thought the issue was resolved, my wife tells me she still cannot reliably make calls. I call support and they tried many things, nothing they did worked and I said let’s try removing Netflix, she was shocked when that fixed it. She created a ticket to engineering and I got a call two days ago saying that it was fixed but when I added Netflix back the problem was still there.
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