I am not sure of a solution as I tried everything to show them that I did in fact send my Gateway back after discontinuing my TMobile Home Internet. Nothing worked and I just saw that they sent it to collections so it's now affecting my credit. I have had no luck trying to talk to anyone at TMobile, I have been treated as though I was trying to scam them or something. Really? Over something that I can not use unless it's with their service, that rarely worked anyway?! Come on, get real. What purpose would I have for keeping that thing? My first gateway went bad so they sent me a new one and I sent the old one back and had the same issue. Luckily, I was finally able to speak with someone who actually listened to me and wanted to help me. It still took a month or so get it taken care of, during which my service was disconnected twice because of the additional $350 on my bill that I did not owe. Both times I had to pay the $30 re-connection fee.I wish you the best of luck with this. Hopef
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