I had a similar experience. A sales agent on the phone by the name of Deja promised us the moon, when all we wanted was the Essentials 55+ plan plus bundled internet. After insisting we only wanted the 55+ Essentials and triple checking to make sure she signed us up to the right plan and assured that this was the case, found that no, in fact she had signed us up for the most expensive plan and none of the promises she made - free Netflix, $200 mastercards per line, were true. The billing situation still isn’t correct and as I type this, am waiting on hold AGAIN to talk to billing in order to correct the error. I’m guessing Deja was trying to meet a sales target and could care less what we wanted. Probably was hoping we wouldn’t check our bill until it was too late. She should be fired and Tmobile should have worked to correct the problem. If the billing situation isn’t fixed by next month, I will be kicking their service to the curb forever and going with one of their competitors. S
I have not been with tmobile for 1 month yet and I am experiencing this EXACT PROBLEM. Why are these associates so comfortable doing this? My bill is ridiculously high. None of the credits promised are being reflected. I will have visited this store every week for 4 weeks straight when I go tomorrow. I live a very long distance from the store. I really regret coming to this company. This has been a nightmare. The service is great but they are BIG LIARS and literally ROB YOU FOR LOTS OF MONEY. WHY IS THE WORLD SO CORRUPT? HOW IS THIS S#$T LEGAL?
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