I am so upset after being a customer for ten years and paying for insurance on four phones a month my brother broke his phone. I only owed 150 on it so I decided to utilize the insurance. Since I stay out of state my elderly mother put the phone in her building locked outgoing mail which only the post office has the key. Her security guard whom is 24 hrs saw the postal worker obtain the package but somehow it has not been scanned at the post office and assurant does not have it. Now mind you it was placed in the packaging they sent. I call the post office I get a email stating that they have had issues with assurant about bar codes scanning differently from the number that is viewable by humans and for me to contact assurant. Which I did and was told there is nothing we can do. I have proof of the locked box and a witness it was picked up. Still both the post office is saying oh well we can’t locate it and there is nothing you can do. Assurant is saying oh well we don’t have it and T-
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