Yes to both questions. I have been a T-Mobile customer for several years. The phone is fully paid for and customer support confirms that it is eligible to be unlocked. I submitted a request almost 2 weeks ago to the customer support agent. Unlike Samsung and Apple devices that have the procedures easily available on the T-Mobile website, the Go Flip requires contacting customer service. They then have to elevate the request. I still have not received any updated information.
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