And nothing has changed. I opened an account in October and I have called multiple times and been told the issue was resolved. Every month my bill has been higher. Finally today I spoke to a Supervisor who said she was sorry but the sales rep lied to me and now I’m stuck with a 2 year contract for an iPhone that I was told was FREE. I’m stunned. I didn’t read any reviews prior to opening the account. I will never make that mistake again. Hard lesson learned please email me you issues with t-mobile. I’m getting a petition together to have them sued for false advertisement and misleading customers just to have they’re business. I have conversations transcribed with they’re agents and audio. please leave your name to add for the petition. enough signatures and people saying what they go thru with this company we can hold them accountable for it.
All the agents tell me that the money I was supposed to get for switch and keep was included with the money to pay off the balance of the phones being financed from Verizon. I did the math and t mobile owes me money. Same here. I did what they told me to do when I switched over to them and then they all of a sudden lost that information months later when it was time to pony up. They made me do it over to receive my promised rebate only to tell me that my number isn’t qualified for the rebate. But it was qualified when they had me switch over, or when they convinced me to upgrade to get a iphone 15 pro max that was promised to me in the beginning after I pay on 2 bill cycles. Only to tell me almost 4 months in that I have to put a $900 down payment on the phone when I was promised no down payment. They lied to me from the very beginning and nothing since then has been truthful. T-Mobile is a bunch of scam artists with hidden fees and false advertisement Get you a lawyer and please em
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