best for all of us to write to representatives and consumer protection if the t-mob gets away with this, other companies will do the same the last t-mob rep I spoke to even said, that, “you will get the same from every company”not true, this is the first time a company lied about unlocking the phone now, have to wait 35 days for the refund on my “cell spot” months of complaining about BAD connections before they suggested the cell spot, it did NOTHING because the problem was our one local 5g tower doesn’t work… does it really exist? I bet I’m going to have to fight for my refund… and, I was told I would not be charged for going over the payment period because they continue to not unlock the phone, something the last supervisors slipped up and admitted on speaker to all the workers and shoppers in the att store, he knew the phone was still locked, people listening turned and said “AH HAH!”but, they charged me anyway awful company of scam artistsripping off seniors like myself
actually the phones get locked to the first carrier they get added onto..most carriers lock it to their network for a certain amount of days to insure they dont just up and bounce and once said days are met then its unlocked… postpaid accounts its 40 days...prepaid is one year or $100 worth of refills. Verizon is pretty much the same..i think theirs is 50 days..might have changed.. ******** interesting, I’ve already received their “we’d love to have you back” mail, NO response to my complaint to them same from spectrum whose “retention” specialist used the same dishonest dialogue techniques that are defined as “emotionally abusive” in family counseling sadly, have had some issues with att, sloppiness in their communication, the account not set up to the account and features I chose and, poor connection with offshore reps with poor English, with two exceptions… still not as dishonest as t and s in years of dealing with dishonesty in both home and business, they
no mention was made of there being any payment due, I was not making payments on the phone they kept telling me “the phone is unlocked” I asked them about the eligibility requirements they said all was paid up… I was clear, they insisted the phone was unlocked the said all was fine, t-mob insisted the phone was unlocked when everyone, including apple, the people at at&t could see that it was locked… I even asked to be moved upline several times, thinking the lowly workers on the front line are missing something important… the people I was told were supervisors, were worse… the same failure to solve the problem with a tone of irritation that I would dare bother them and, more rude when I pointed out they were back tracking some lie they just told meI tried to reach the corporate office, I had to climb to that level with att years ago, but, no way to do what with t-mob failure at one level is all you get thank you for reminding me to write a documentation of the time wasted and
interesting information, thank youI laugh when our internet offers faster speeds, never had the faster speed be faster than the slower speed, told a lot of stories about that, but, never worth the difference in cost Sounds like I should have told them I wanted an unlocked phone?apple told me they don’t sell locked phones because, they are not the carrieratt told me they phones are not locked by apple the issue is, as long and people don’t complain, we get scammed nothing changes until we demand better service and, more issues with t-mob than the locked phone, they LIED about local towers, I’d never seen the “sos” on a phone before unless I was really out in the wild but had happen several times in los angeles with t mob, lied about the “fastest connection ever” “oh, you have the slower plan, do you want to upgrade for $$ more? “ a half hour at t-mobile today to return the cell spot they say there is a lock on the account… wanting to make sure I will never consider them anywhere, any
….at it’s worst, the other carrier, never wasted my time like this do you meet all the requirements that are listed on the very first post? met them all and, they told me it was unlockedthey have told me repeatedly it is unlocked even though my phone shows it is “carrier locked” the apple rep was able to share my phone and see that and told t-mob … hours today in the att store, hours of prevarication and manipulative sales dialogue still not solving the problem and, the same defections the only fun was I had t-mob on speaker phone so other customers got to hear ityou should have seen their expressions the att reps pulled out the stops trying to assist even calling other specialists and talking to the tmob rep who was clearly not listening or, just falling back on his patter… I really resent the wasted hours and the money I lost on thisbut, I even tried calling the corporate office and ended up talker to another blather artistwho told me tmob uses the latest s
Trying to switch carries from T-Mobile, unfortunately, poor reception heretm told me, phone is unlocked called other carrier (oc), they said it isn’tcalled tm, told me phone is unlocked, called oc they said it isn’tcalled tm and merged the calls, tm said ”oh, it can take 24- 48 hours to unlock phone” since I paid the balance of the monthly billing why not tell me that upfront? called me today to say “the phone is unlocked”called the oc, they said it isn’t called tm again with oc on the call, tm said they show the phone is unlockedbut….. it can take apple a couple days to unlock the phone ???the other reason I am leaving tm, the run aroundwhat do I have to do and who do I need to talk to get the truth on this issue? you know the other carrier would like to add a customer...so, I doubt they are stalling I wanted to bill tm for the run around I had over glitches in the new iPhone 13, resolving that took me hours and hours… and four 2 hour round trips to the apple store now, even less hap
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