After about 6 calls to tech support we finally found a tech that knew exactly what the vpn issue was. He wrote a ticket for engineering to send out the fix for our Fast gateway. 3 days later the same tech called as promised. Seems that engineering is working on sending out a nationwide fix but no date is known. This issue is at least a year old and still ongoing. Great customer service TMobile…
We had the Kvd 21 for a year with no issues. Then the internet connection woul drop and the tvs would buffer and the work computer would lose connection. After the third call to TMobile tech support the recommended replacing the gateway. Got a new Fast 5688w from the corporate store and thought my issues would resolve…wrong. Everything connected fine except the work laptop. Shows connected to the internet but will not pass info through… assuming due to use of vpn. If I can’t find a new Kvd21 I guess I’ll have to find another provider. What a shame that TMobile would lose customers rather than fix this issue.
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