My story is similar to the rest of you. I had a Sprint line for my daughter, and a year or so later my wife and I went to T-Mobile. We kept them separate for awhile but decided to merge the Sprint (turned into T-Mobile) with our T-Mobile account. It seemed like T-Mobile just doesn’t know how to do this. With a paid off phone, we thought about closing the old Sprint line and going with the bring-your-own-phone trade-in deal offered at the time (back in October), but we would have lost the phone number. After contacting T-Mobile, they said that they could work it so that we could merge the accounts, keep the number, and get the same trade in offer, so that is the approach we took.The first thing they did wrong was charge us twice for November on the old Sprint/T-Mobile account. It had already been merged in, so we were paying for it on our main account, but they continued to charge the closed account. It took 3 months to get this resolved, and they finally sent a debit card for th
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