Can't believe this many people have been subject to this issue. I been with TMO for over 22 years. To have them just toss my concerns to the side is unbelievable. I used the label they sent me in the box of the replacement phone they sent. Took a picture and got the proof of delivery from UPS. They claim the warehouse didn't scan.That's not my fault! There is a problem from the warehouse drop off point and where it should be scanned in. Now I am being charged $414 for a item that I have proof it was returned.I have spoke with representative after representative claiming they understand and it will be taken care of. That was months ago.Now I get a call saying they still don't have any there is nothing they can do. In other words I need to pay anyway. Not so. Who can I send my proof to and get this bill cleared?Emailed Mike Seivert , but it won't get answered.Someone at TMO seen this can you help. Really hate to switch after all these years as a loyal customer.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.