Have you tried the external antenna?
The reason why I’m asking is because that happened when we were on the black gateway. We were able to add another Internet line switch to the white one and as long as you do it online and then cancel the service for the first one this improved everything I knew that it would because of the antennas, we live three streets from the tower on the black one we had two bar steadily. This was awful obviously nobody would help. They kept sending his gateways in the end. This is what fixed it, but I had to fight hard for it in between so now you shouldn’t. As it’s been out for a while. Black gateway Sagemcom Fast 5688W- white gateway T-Mobile 5G Gateway (G4AR & G4SE)-I read these reviews about two years ago. The best gateway that they’ve had so far that has had the best reviews is the white gateways Previous model. Hope this helps.
Quick question what is your gateway look like?
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