They claimed all sorts of different reasons each time new excuse and that was one of them till I explained that was the only way to receive the one time text code so they could verify the account than they dragged it out 88 days well tonight they claimed I was past the claim and that the claim was expired so now my friend washed their hands of it and purchased a new phone because I can't work with out it I have a special needs child who can't handle school so I work at home and home school my son so I have to have that phone
Same device one at 4 am and the other I received at 7 pm today when I filed my claim Jan 27 and it broke middle of January 88 days ago still fighting with them
Same here I have spent 88 days now trying to replace a phone with cracked screen that is insured but still they refuse to approve my claim have not been able to work for that whole time because my phone is my work and no one is attempting any kind of customer satisfaction offers or anything and I have done customer service my whole life
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