5.7M people like thisShopping & RetailMon 5:05 PMChris-this is Alan Larrick.What now?Thanks so much for reaching out to T-Force today, Alan! It looks like our previous conversation may have been in a different Facebook account so I'm not able to see. Let me know what's going on and I'd be more than happy to move forward with you. Thanks! *MaddieAbbottmo_chris told me to contact him here instead of emailAh, I see! Let me pull up your account and check out the memos to see what's going on. Please follow the link below. Thanks! *MaddieAbbotFacebook AuthenticationFacebook Authenticationsecure.message.t-mobile.comPlease AuthenticateThank you so much for filling that out for me, I've got full access to your account now to be able to assist with anything you need! Unfortunately, I'm not seeing any memos that might tell me what's going on, I'm sorry about that! What's going on? How can I help out? *MaddieAbbotI;ve nbeen getting charged 19 cents per minute and it's supposed to be 10.When I
She was more than polite,I have no problem with her.She seemed genuinely concerned and said she wished she could help but that the system was inflexible and she couldn't do anything.I think she even called my cell phone,but like I said,it's only for emergencies and wasn't on. I too am bummed,my disability keeps me from working so every dime helps.The VA is going to do a major spine operation that may help,but that's months away.I may not ever be able to return to work and I get no disability because you have to have 10 consecutive quarters of earnings to qualify and my Dad spent his last 3 years bedbound.I fractured my back twice lifting him and would have had to put him in a nursing home to get the proper treatment,so my spine looks like a jigsaw puzzle. Thanks for getting back,and if there is anything else I can try,please let me know. On Thursday, October 25, 2018, 1:42:17 PM EDT, tmo_mike_c <no-reply@t-mobile.com> wrote: #yiv6395125302 * #yiv6395125302 a #yiv6395
Chris-I conversed with one MaddieAbbott on Facebook but she couldn't help.She also said she couldn't find any notes regarding our emails on the account.I'd like to resolve this amiably,but since I am disabled,I have a lot of time on my hands and know a lot of Veteran and Military websites that are full of people who would be unhappy to hear about one of their own getting shafted like this. I'd appreciate any help. Thank you,Alan
I went to the Facebook site and conversed with on MaddieAbbot.She refused to help. On Monday, October 22, 2018, 4:43:50 PM EDT, tmo_chris <no-reply@t-mobile.com> wrote: #yiv0669884015 * #yiv0669884015 a #yiv0669884015 body {font-family:Helvetica, Arial, sans-serif;}#yiv0669884015 #yiv0669884015 h1, #yiv0669884015 h2, #yiv0669884015 h3, #yiv0669884015 h4, #yiv0669884015 h5, #yiv0669884015 h6, #yiv0669884015 p, #yiv0669884015 hr {}#yiv0669884015 .yiv0669884015button td {} | T-Mobile Support || Legacy account balance wrongreply from tmo_chris in Account & services - View the full discussionSorry about that. T-Mobile Help (@TMobileHelp) | Twitter https://www.facebook.com/TMobile/ Reply to this message by replying to this email, or go to the message on T-Mobile SupportStart a new discussion in Account & services by email or at T-Mobile SupportFollowing Legacy account balance wrong in these streams: Inbox This email was sent by T-Mobile Support because you are a regist
Yes but I don't see a Facebook or Twitter link On Monday, October 22, 2018, 2:23:48 PM EDT, tmo_chris <no-reply@t-mobile.com> wrote: #yiv6875454823 * #yiv6875454823 a #yiv6875454823 body {font-family:Helvetica, Arial, sans-serif;}#yiv6875454823 #yiv6875454823 h1, #yiv6875454823 h2, #yiv6875454823 h3, #yiv6875454823 h4, #yiv6875454823 h5, #yiv6875454823 h6, #yiv6875454823 p, #yiv6875454823 hr {}#yiv6875454823 .yiv6875454823button td {} | T-Mobile Support| Legacy account balance wrongreply from tmo_chris in Account & services - View the full discussionYour messages are coming through, I am just editing the personal information out of them as this is a public forum. Did you see my last reply? Reply to this message by replying to this email, or go to the message on T-Mobile SupportStart a new discussion in Account & services by email or at T-Mobile SupportFollowing Legacy account balance wrong in these streams: Inbox This email was sent by T-Mobile Support because you
I'm having trouble forwarding this old email-trying an attachment instead
I thought I had sent this earlier,but it looks like I hit the wrong button when I sent it,I had to dig it up from my Yahoo history.Jul 22, 2009 at 12:13 PMDear Alan,Thank you for your refill purchase for T-Mobile phone number . Your transaction was successful. To refill again in the future please log in to your t-mobile.com account. Or you can dial ADD (233) or visit t-zones from your mobile phone.Did you know that you are eligible to enroll in Auto Refill? With Auto Refill, you can add funds automatically to your prepaid phone or your FlexAccount using your credit card, debit card or checking account. You choose the date, the amount and the frequency, and we will refill your airtime automatically. Once you enroll, we will continue to refill your account and you will never need to worry about refilling again. With each refill your remaining balance will carry over, and enrollment is quick and easy!Click here to enroll now!Regards,T-Mobile Wireless Customer Support. -
Chris-this is the oldest info I could find.TYtmobile@ecustomersupport.comToul 22, 2009 at 12:13 PMDear Alan,Thank you for your refill purchase for T-Mobile phone number . Your transaction was successful. To refill again in the future please log in to your t-mobile.com account. Or you can dial ADD (233) or visit t-zones from your mobile phone.Did you know that you are eligible to enroll in Auto Refill? With Auto Refill, you can add funds automatically to your prepaid phone or your FlexAccount using your credit card, debit card or checking account. You choose the date, the amount and the frequency, and we will refill your airtime automatically. Once you enroll, we will continue to refill your account and you will never need to worry about refilling again. With each refill your remaining balance will carry over, and enrollment is quick and easy!Click here to enroll now!Regards,T-Mobile Wireless Customer Support.
Chris-It looks like ut was 2006. Thank you |
In not so many words-you're trying to bury legacy accounts,which is why you changed the terms from 10 to 19 cents per minute with no acknowledgement or warning. I also don't appreciate using my fellow Vets for PR purposes. Thank you,Alan Larrick On Friday, October 19, 2018, 10:31:39 AM EDT, tmo_chris <no-reply@t-mobile.com> wrote: #yiv2773809061 * #yiv2773809061 a #yiv2773809061 body {font-family:Helvetica, Arial, sans-serif;}#yiv2773809061 #yiv2773809061 h1, #yiv2773809061 h2, #yiv2773809061 h3, #yiv2773809061 h4, #yiv2773809061 h5, #yiv2773809061 h6, #yiv2773809061 p, #yiv2773809061 hr {}#yiv2773809061 .yiv2773809061button td {} | T-Mobile Support| Legacy account balance wrongreply from tmo_chris in Account & services - View the full discussionHey there! It sounds like you called us about this already. What did our care team folks say when you called? Reply to this message by replying to this email, or go to the message on T-Mobile SupportStart a new discussion
Looks like I got screwed,Guess they are trying to kill my legacy plan.Not happy.Way to treat a disabled Vet.
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