I paid my bill on line through the T-Mobile app and my payment was lost. It cleared my bank but T-Mobile says that they never received it. They say they gave me credit for the payment but it does not show it on the T-Mobile app. I have talked to several representatives at T-Mobile and this problem has not been solved. I want to know where my money went and they can’t give me an answer. This makes me want to leave them and get a new carrier.
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