This is the exact wording of the error message that appears as I try to checkout:OOPS! WE HIT A SNAGThe page did not load for some reason, but you are still on track.Try again
I'm having the same problem. Trying to purchase/upgrade a phone online. Can't check out because it has the error message "Oops, we've hit a snag." First called in 2 weeks ago, have had 3 tickets filled out by representatives, and still nothing. No one knows why the message appears. Have had no follow ups on my tickets either. Just simply want to buy a phone, but can't.
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