I have the same Problem since November 8th, when I was asked to change my Password. Several talks to customer service did not help. Go to a local T-Mobile store was a waste of time. Chatting with a representative as well. I am now in Germany and I hope the problem will be fixed by February, when I have to recharge my accounts. It is a shame, that such a big Company is`nt capable to handle such things. Perhaps they want to get rid off prepaid accounts, as they do not generate enough Profit !!!!
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