Unfortunately, the techs that know how these things work are very few and far between, and the documentation for the other techs has always been a bit on the “light” side.The only thing I can recommend is to keep requesting escalations in tech support until you get someone who knows, or knows someone who can help you.I had a similar issue when I first got mine, and it took a bit to get to the right person, but once I did, it was awesome!
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