I'm having the same problem of the website not loading. I've been trying to "simply" get my account number and all I get is the spinning circle and it times out. I bought a new phone and have been trying to activate it for the past week. It needs my T-Mobile account number so I can keep the same number that I have had for 10 years. The sim card I have is not compatible with my new phone so I guess I have to "buy" one even though I have been a T-Mobile customer for those 10 years. I've tried calling tech support but got tired of listening to an automated voice for far too long, many times. I don't have a ticket number so no help in trying that. I'm spinning in circles and maybe timing out with T-Mobile. Time to move on? Frustrating.... Tracy C.
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