Syaoran - Yes, it does have the Unlock Device app, it came factory installed. But funny enough, after I posted my cry for help above, I continued my internet search for a resolution to my problem and I found it! The resolution was to clear the cache in the Unlock Device app then I was able to follow prompts that did not show up during previous attempts and was able to unlock my phone! I just don’t know how to delete my original inquiry.
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