I am sorry this is happening to you, myself, and others. Please write the FCC and Better Business Bureau, and complain. This is a breech of contract. TMobile knows better. They are a business after all. If my issues are not resolved, I will be sending all written correspondence to the FCC. Of course, I don’t have the voice recordings. But, TMobile does. I pray they fix their practices. I was a very loyal happy customer until now. This is illegal.
Same has happened to me. Promo was in April 2023. Free IPhone 14 for new and existing customers. Needed to upgrade to eligible 5G. Done. Sent in 3/IPhone 11’s in mint condition for rebate. Done. That’s a joke and misleading. Basically, putting a down payment on the new phone like a car dealership. I asked tons of questions. We’re being recorded,”Correct.” Yes. Still the promo for the monthly discounts have not been applied since I switched plans, and sent in my 11’s. I’ve called. Chatted. Screenshot the chats because it’s now disappeared from my app. The person I was chatting with took offense to my concerns. I was not rude. Yep. Got it on screenshot. I’m sorry, but if I took advantage of you, how do you think you’d feel? I’ve been with TMobile for 4-5 years. Never experienced an issue. Clearly, this is the pitfall. Trading in and upgrading your phone. I should have done what I always have done, and purchased the phone through Apple. Now, what do I do? My IPhone 11’s gone. I have no in
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