Hello everyone, I’m running into an issue that is frustrating right now. To give a little backstory, the original account I created was a multi-line plan with two lines on the Prepaid Unlimited Plus plan ($60/line 1, $30/line 2). I was the primary line (line 1) and had no problem with online account access via my T-Mobile ID. Unfortunately, I was unable to receive T-Mobile signal at many of the sites I work at, so I had to port out to another (postpaid) carrier. Prior to porting out, I visited TWO T-Mobile stores and asked them if they could separate the two lines; however, they told me they were unable to do so in store and that I should call 611 for assistance. Prior to porting out, I called 611 and requested that they separate out the two lines; however, I was told that this is not something they can do either. They said I should just port out line 1 and line 2 will automatically become the primary line. Yesterday, I ported out line 1 to another carrier, and that port out was succes
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