This needs to be available all of the time-i cant be on the phone all day because I teach, I just had a payment post that I did not authorize. So now I have to wait for 3 hours before I can call. This big of a business should have the resources available-I did see something that someone posted that says someone is monitoring social media to answer questions? Whether that is true or not-it should be on the site 24/7. Sprint always had the option and was reliable. I have had nothing but skirt after skirt issues with Tmobile.
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