Has anyone else experienced this? I have a Galaxy S7 Edge and my husband has a Galaxy S7. We also have an old plan (Simple Choice). We are finally ready to upgrade our phones to the S21, but when I try to do it online, I can’t. Everything starts out fine. The initial screen says both phone are eligible to upgrade; when I get to the screen to pick which phone to upgrade, it still seems fine, but once I select the phone to upgrade the next screen says I’m not eligible to upgrade and need to call or come to the store to finish the order.This is really frustrating because I am trying to avoid that ridiculous $20 service charge they have now. I should be able to upgrade my phone online, without getting charged a fee. And while I’m ranting, I should also be able to get a deal on a new phone without having to add a line. I don’t need a third line. We just need the two lines and should be able to get the buy one get one, without adding a third line.Anyone have any insight before I break down a
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