Topics started by NoMax

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SIM card will not activate

 My son’s phone was just exchanged by Apple.  T-Mobile can’t activate the new phone. We have tried 8 different SIM cards plus e-SIM at 3 different T-Mobile stores.  Everything looks OK with the account. Our other 3 phones on the account are working fine. Nobody can figure out what is wrong.  If we try the SIM in a different device it doesn’t work either. Plus Apple ran diagnostics on the new phone and they said everything is OK.The message we receive when attempting to place a call is “You’re being routed to T-Mobile.  It looks like you are trying to use a device that doesn’t have an active SIM card.” But the store confirms they activated the SIM card every time.I’ve spent a total of 5 hours in 3 different T-Mobile stores over the weekend.  Nobody ever saw this happen before and they don’t know what to do.  The tech support that the T-Mobile employees from the store called didn’t have a clue either.If this isn’t resolved in the next day or two I will have to leave T-Mobile after almost

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