Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any Apple trade-in in good condition. I had a solid, grandfathered in price at Sprint, but after reviewing all of the conditions of the promotion, I realized that I could potentially be saving money with a new phone if I met all of the promotional requirements. So, I went in to a T-Mobile store and spoke with a representative who, after inspecting my phone, determined that I was eligible for the full promotional value of the phone, and we began the process of switching my line from Sprint to T-Mobile. This process required ‘’porting” the number from Sprint to T-Mobile. It usually only takes a few minutes, however, my porting was significantly delayed. I waited in the store for about 45 minutes, before the representative told me I should likely come back several hours later before store close t
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