I went into a T Mobile store 4-5 times in deciding to buy my S21 Ultra. I was in told I would get$1000 for my trade in. They then said $800 then $600 then back to $800. Still my bill increased $22 to pay for a phone I paid for. I paid $400 because they said I could not pay the $600 they said I owed. Now follow this as I will type slowly. I say this because none of the T Mobile people, even those who speak English understand. They claim I owe $22 added to my bill every month for 23 months in which is around $500. I owe 0-$200 depending which customer service boob I speak to. At worst I owe $200 not $500. They eventually gave me $200 off my bill. Still way off on what I am owed. I am now told sales people misinformed me.
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