Never get service with T-Mobile because they are horrible and all they care about is money. I got my service on Wednesday and got the Samsung A32 5G. After using the phone for a few days I saw the phone design is not responsive or powerful enough for my needs. So I was looking around and found that in order to replace it I would have to pay 90% down payment even on phones advertised as free. I talked to Xfinity mobile and AT&T and they offered me any phone I want with no down payment or they would waive the down payment. Verizon would bill the down payment to me later. I contacted T-Mobile about it and to see if they could match but they would rather you cancel your service then work with you at all. The agents are slow and unprofessional I stared a conversation with them at 1:44pm and finally finished the conversation at 8:30pm. They falsely advertise everything from customer satisfaction to experts to reduce transfer to even phones being free.
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