I have a situation that’s just not getting the right attention to resolve. My fiancé currently has Verizon as her phone provider. She had insurance coverage on her new iphone purchased in May and five months later the phone’s touchscreen was not responding and glitching, so she replacement phone for the same exact model. The malfunctioning phone was sent back via UPS store drop off. We have tracking number & paperwork confirming, along with confirmation that UPS received scanned in packaged phone at their facility. Date she dropped off at UPS store was Nov 30 2021. She was disconnected Dec 22. Why disconnected..? she now had been charged for the original malfunctioning phone that still had not been received to Verizon’s warehouse. On Jan 22 2022 she has been disconnected again from service bc the amount of the malfunctioning phone still has not been received to updated/reflect account amount. Now it’s over $1300 with all the extra fees and taxes. We are not happy with this unjustif
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