I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I’ve called about this at least 6 times, been promised each time that it’s being “escalated” and that someone will get back to me. No one ever has.Is there some way to get the attention of a competent person to resolve customer service issues? I’m ready to jump ship, that’s for sure.
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